is this site secure?
any personal information given to southernstreetwewar.com will be protected. your information will not be disclosed to any third parties. southernstreetwear.com’s server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.
in order to protect customers to the fullest extent, southernstreetwear.com does not store your credit card information at any time.
how can I change my order?
you can send changes to info@southernstreetwear.com. changes can only be made if your request is answered before your order is processed. once your order is processed or shipped, no changes can be made.
what credit cards do you accept?
southernstreetwear.com accepts the following forms of payment:
american express
visa
mastercard
discover
how do you charge sales tax?
sales tax is charged only to states where southernstreetwear.com has a physical presence. currently this includes:
texas:
8.25% sales tax on all puchases
what if the item i want is sold out?
although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. if we are out of stock on an item you have ordered, we will notify you via e-mail. any changes will be reflected in your order total as well as your shipping confirmation.
what if i encounter any errors during check out?
if you are having trouble checking out or processing your order there may be conflicts between our site and the particular browser you are using. we find that our site is best used with mozilla firefox and also google chrome. you can download a copy of firefox at: http://www.getfirefox.com.
if you encounter an error while attempting to check out and do not receive an automated confirmation from southernstreetwear.com – we have not received your order and you will not be charged. when these errors occur, your bank/credit card may hold funds in your account but these funds will not be released to southernstreetwear.com. these holds will usually resolve themselves within a few days and the funds will be returned to your account automatically.
you may also contact us directly at info@southernstreetwear.com. please make sure to let us know of any error messages you received and any other pertinent information about the order so we may better assist you!
how do pre-orders work?
your card will be charged when you place a pre-order, and we will send notification when your order has arrived and is ready to ship. if you ever have any questions regarding the status of your pre-order or special requests, please make sure to e-mail info@caughtincustoms.com
what is your shipping policy?
please allow 2-4 weeks for your order to be shipped. all domestic orders are shipped via ups. rates are determined by weight and destination at point of purchase. southernstreetwear.com does not ship multiple addresses per order, ship to p.o. boxes, or apo/fpo addresses. orders are processed monday through fridays excluding holidays. orders received on weekend days, holidays and after 10:30am est will begin processing the next business day. please allow 1-2 extra days for processing during peak business periods such as sale and holiday. shipping times may vary due to availability of merchandise. orders are not delivered on the weekends or federal holidays.
southernstreetwear holds the right to refuse shipping to any order.
do you ship internationally?
yes. international orders are shipped via UPS Worldwide Expedited. shipping rates are $38 flat rate. please allow 1-2 extra days for processing during peak business periods such as sale and holiday. UPS Worldwide Expedited takes approximately 3-5 business days from actual shipment date, but occasionally items can experience customs delays of several weeks. shipment progress can be tracked on ups.com with a ups tracking number. refused shipments will not be eligible for refunds on shipping costs.
please note that international orders are often subject to duties and taxes in addition to the price southernstreetwear charges, and are billed by your country’s customs department upon arrival. oak cannot estimate or cover taxes or duties on international shipments. any charges for taxes or duties are due to UPS at the time of delivery. as a helpful tip, we have found customers are less likely to be charged duties and taxes on multiple smaller orders as opposed to one large order, but it varies by country.
where do you ship from?
all orders are processed and shipped from houston. standard ups ground service from houston to most texas destinations usually takes about 1 day. please consult our shipment policy for more details – southernstreetwear, usps and ups cannot guarantee delivery times, but we will do our best to get your package out to you as quickly as we can. please allow 2-4 weeks for delivery.
what is your return/exchange policy?
all returns must be made within 14 days of receipt. merchandise must be returned with all original tags attached, in any original packaging, unwashed, and unaltered. any items returned without original packaging, i.e. shoeboxes, etc. will . all sale items 30% or more off are final sale. footwear returns must include the original shoe box in its original condition and without postage labels. damages to or omission of this box from your return may result in a fee. for sanitary reasons, we encourage customers to try on swimwear and innerwear over other garments. returns of swimwear and innerwear will not be accepted if protective strips are removed. upon receipt of returned merchandise, oak has the right to deny credits if the goods do not meet the return policy requirements. shipping and handling charges are non-refundable. please refer to “how do i return an item” for specific instructions.
how do i return an item?
all returns must be authorized by southernstreetwear.com. please send a return request to info@southernstreetwear.com with purchase order number and specific items requsting to be returned. upon receipt of a return authorization # from oaknyc.com. complete the merchandise return/exchange form (sent with original package) and enclose with your return/exchange. all articles that belong to the same order must be returned to us at the same time in one single shipment. pack and securely seal the merchandise in the original package if possible and mark your RA# on the outside of the box. send pre-paid and insured to:
southernstreetwear will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.
when your return is received, we will credit the same credit card account with which the original purchase was made. we will process your return as soon as possible but please allow up to 2-weeks for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. store credits will be issued for gift returns or upon request.
what is your policy on privacy?
we respect your right to privacy. at oaknyc.com we collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. the information we collect includes your name, email address, shipping address, and billing address. oaknyc does not store your credit card information.
southernstreetwear will not rent or sell your name or personal information without your permission.
southernstreetwear does utilize “cookies” to help recognize you as a repeat visitor and to track traffic patterns on our site. this information is completely anonymous. we use this information to improve the user-friendliness and functionality of our site.
southernstreetwear.com reserves the right to update this privacy policy at anytime. updates to our privacy policy will be sent to the email address that you have provided us.
sale info
all items on sale for 30% off or greater is final sale and therefore may not be returned. merchandise marked down 40% or greater must be considered “as is”. although we try our hardest to keep all of our goods in perfect condition there may be small flaws, stains, sewing errors, missing tags, etc.